Support
Returns and Refunds
Return and refund eligibility depends on product condition, delivery status, and review of the order details.
Support window
Customers should contact support within 30 days of delivery for quality, damage, or incorrect item issues.
Return eligibility
Unused items in original condition are more likely to be eligible. Hygiene, customized, or final-sale items may not be returnable.
Damage or wrong item
Customers should provide order details and clear photos so support can verify the issue and help resolve it.
Refund timing
Approved refunds are processed after the issue is confirmed. The time for funds to appear depends on the original payment method and provider.